In the new knowledge-based digital world, encoding and making use of business and operational knowledge is the key to making progress and staying competitive. Here’s a shortlist of technologies and processes that can support this transition, and what they are about.

These past few months have not been kind to any of us. The ripples caused by the COVID-19 crisis are felt far and wide, and the world’s economies have taken a staggering blow. As with most things in life, however, this crisis has also brought some interesting side effects.

The way to cope for practically every one of us, including organizations of all sizes and shapes, can be summarized in one infamous buzzword: digital transformation. This can mean different things depending on who you ask, from video calls and remote collaboration apps to more software as a service, cloud and machine learning investment.

Whatever digital transformation means, as the aphorism by Microsoft CEO Satya Nadella went, the COVID-19 crisis brought years worth of digital transformation in months. Those who had strategically invested are reaping the benefits, those who did not are either out of the game or left with a patchwork of disparate initiatives and apps in place.

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