Imagine all enterprise functions automated by software and performed through a single point of access, which happens to be a virtual agent with cognitive capabilities. You can stop imagining and start thinking about the repercussions, because this is much closer than you may think.

If you are not into enterprise software, chances are the name IPSoft does not mean much to you. IPSoft however has been around since 1998, and its mission is to “power the world with intelligent systems, eliminate routine work and free human talent to focus on creating value through innovation”. This may sound vague or over-ambitious, but it’s quite real.

While you probably use Siri or Cortana or Alexa and have at least heard of IBM Watson, again, chances are the name Amelia means nothing to you. Amelia is the closest IPSoft has gotten to a claim to fame beyond the world of enterprise software. Amelia is IPSoft’s virtual agent, and has a reputation for being the most human-like of its kind.

Those intelligent systems in IPSoft’s mission statement are a reference to IPcenter, what IPSoft calls an autonomic IT management platform. Broadly speaking, autonomic systems are about making adaptive decisions using high-level policies. For IPcenter this translates to components called virtual engineers that automate a big part of IT infrastructure management.

Now IPSoft has just announced 1Desk, which is essentially a combination of Amelia with IPcenter that aims to take it to the next level. Think the entire stack of enterprise software integrated and interactions with it automated and streamlined via Amelia.

Read the full article on ZDNet